SUMMARY

Detailing my professional journey, showcasing skills, roles, and contributions across various projects.

My educational journey, which began with a Bachelor of Science in Computer Science with a minor in Information Technology from King Abdulaziz University, has been instrumental in my professional growth. This foundation, coupled with my roles at Lean Business Services, starting as a Technical Customer Support and working my way up to Product Manager, has allowed me to hone my skills and knowledge. I have also gained certifications in Project Management Professional (PMP), Business Development, and Certified Customer Experience Professional, among others, demonstrating my commitment to continuous learning and staying updated in my field. My focus is on project management and ensuring successful business operations.

Experience

Career Highlights

Tasheer | Saudi Arabia. Riyadh

Business Operation Manager | October 2024 – Present.

• Develop and implement strategies to enhance the efficiency of Hajj and Umrah operations.

• Work closely with local and international partners, including travel agencies, hotels, and transport providers.

• Monitor vendor performance and ensure service-level agreements (SLAs) are met.

• Generate reports for senior management and regulatory bodies to support decision-making.

Lean Business Services | Saudi Arabia. Riyadh

Senior Business Operations Lead | April 2024 –October 2024.

• Developed a robust methodology to enhance department communication and coordinate work processes.

• Managed budgets, optimizing costs and revenues to drive business growth.

• Regularly monitored conditions and analyzed data to identify and capitalize on business growth opportunities.

• Ensured compliance with laws and managed relationships with external partners, directing the team toward high productivity.

Lean Business Services | Saudi Arabia. Riyadh

Business Operation Lead | December 2021 – April 2024.

• Prepared operational plans for managing COVID-19 projects, adhering to standards and policies.

• Represented COVID-19 in the Ministry of Health's war room, driving team productivity.

• Developed methodologies for inter-departmental communication and operational efficiency.

• Monitored conditions, analyzed data, and identified opportunities for business growth.

Lean Business Services | Saudi Arabia. Riyadh

Senior Business Operations Analyst | Aug 2020 – Nov 2021.

• Adhered to best practices for gathering data and information, leading to the identification of business improvement opportunities.

• Developed models to forecast business trends and performance, utilizing spreadsheets or databases.

• Organized methods and procedures to oversee multiple projects, such as Sehaty, sick leave, and GHC, while managing releases and RFCs according to operational standards.

• Consulted with management, recommending improvements to organizational work mechanisms, and preparing technical reports summarizing information analysis.

Sejel Technology Ltd | Saudi Arabia. Jeddah Application Customer Support | November 2018 – August 2020.

• Developed strategies and policies to ensure accurate and prompt responses to customer inquiries.

• Comprehensive understanding of operating systems, hardware, applications, and software.

• Assisted customers in addressing technical issues, prepared maintenance plans, and scheduled upgrades.

• Collaborated with developers and quality assurance analysts to integrate systems, test applications, and provide corrective actions for defects.

Sejel Technology Ltd | Saudi Arabia. Jeddah Technical Customer Support | June 2017 – November 2018.

• Addressed inquiries from the Ministry of Hajj and Umrah promptly and professionally and followed corrective procedures for electronic visas.

• Coordinated with entities and business partners like Hajj and Umrah to solve problems and fix bugs, supporting colleagues in daily tasks.

• Identified causes of complex problems, offered multiple suitable solutions, recommended program modifications, and ensured their development for task implementation.

• Attended periodic meetings to discuss work details, stayed informed about developments, and reported achieved results to supervisors.

Certificates and Courses

• Project Management Professional (PMP).

• Product Management.

• Business Development.

• Certified Customer Experience Professional.

• Six Sigma Green Belt Certification.

• Oracle Cloud Infrastructure Foundations.

• Nano Degree Program in Business Analysis.

• API Designer Certificate.

• Oracle 10 g Developer Training.

• ITIL Foundation Certification in IT Service Management

Developed expertise in various domains, leading to impactful results and professional growth.

Contact Me

Feel free to reach out for inquiries or collaborations. I look forward to connecting and sharing my journey with you.

Connect

+966 533153324

Reach

Anas.AlHarbi04@gmail.com